It is axiomatic that clients do not wish to be ignored. This is as true today as it was 50 years ago. The difference, though, is how clients define being “ignored”. While acceptable response times were once measured in days, modern communication channels have clients counting the hours or even minutes since they sent their email or text. File sharing also has accelerated, with clients able to review, revise and approve documents instantly and without touching a physical piece of paper. Click here to read more.